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FAQ

Q: What is the deadline for Christmas orders?
A: There is no deadline, we are please to inform you that we will have them all year round.

Q: What's our recipe?
A: Our Hallacas are Caraqueñas style, they are filled with pork hen.

Q: Is it safe to ship the Hallacas for various days? How do they arrive? Do they spoil?
A: No, Hallacas are a cooked product, hence safe. Our Hallacas are fresh frozen, and vacum packed. This provide an extra level of leverage during transit. We ship them in insulated styrofoam containers, with reusable ice or cold packs. Our packages are picked up by the end of day, which helps products stay fresh the night the fly out of state. They arrive cold. Hallacas rarelly spoil. Unless packages are delayed for more than 7 days, or left out exposed to direct sunlight, otherwise our boxes keep them fresh for up to 6 to 7 days depending on the season of the year. During winter time it's a no brainer. Summer time is more critical.

Q: What do I do when I get them?
A: Refrigerate everything upon arrival if they are going to be eaten immediately or the day after. Freeze them if not going to be consumed immediatelly.

Q: How long will they last?
A: 6 months frozen, 2 to 3 weeks in your refrigerator.

Q: How long do I heat them?
A: Drop the entire hallaca into approximately 3 cups of boiling water on a casserole pot (do not submerge the hallaca), it's ok to heat up 4 or 5 at a time however, water should never completely cover the hallacas. Boil for a minimum of 25 minutes. Always keep an eye on water as it tends to evaporate easily. Do not puncture the hallaca. You may steam them too, in this case steam for about 35 minutes. If heated in the microwave, boil a small amount of water with the hallacas on top an create a steam chamber, or cover with a wet paper towel to prevent burn. Depending on the power of your microwave oven, 10 to 15 minutes max shall be enough.  It´s a good practice to let the frozen hallacas thaw in the refrigerator before heating. If thawed boiling, heating and microwave time can be reduced to half.

Q: What about the cheeses?
A: Cheeses are a no brainer. They never spoil. They can hold without refrigeration for a long time without changing their consistency or flavor.