Shipping & Returns

By placing an order on this website you agree to the terms and conditions stated in this shipping and returns policy.
If you have not agreed yet, you will do when you check mark check“Agree to the Terms and Conditions” at the checkout section.

The Hallaca Factory reserves the right to refuse service on any given customer at any given time.
Our fulfillment center is located in Fort Lauderdale, Florida. All orders ship from zip code 33311.

We ship anywhere in the Continental US including Hawaii and Puerto Rico.
We do not ship to Canada or Mexico. We only ship within the USA.

All orders containing perishable items will have $5.00 dollar insulated box and cold packs fee.

We ship on insulated boxes to mantain perishables items at a proper temperature during transit, which in most cases is 2 to 3 days.
Our insulated boxes also contain re-usable gel-packs and in some cases dry ice to maintain products frozen during most of the transit time of the order.
If dry ice applies to your order there will be an additional $5.00 charge.

If you live on Mountain Time, or Pacific Time, we strongly recommend to use the "Express" option instead of the "USPS Priority Mail",
this ensures a much faster, and most important, guaranteed delivery times.

The USPS promises 2nd day on most major metro areas however, they seldom keep their delivery promises, and screw up a lot.
Avoid using this option unless you know your post man very well, and he knows you, and it is not a busy time of the year.
Keep in mind you are ordering food that you are going to be eating at a later time however, the choice is ultimately yours.
(If a mail parcel is delayed, please do not blame it on us. "We warned you"
The previous case doesn't  apply to dry products. If you are only ordering dry good sometimes depending on what it is, the mail service is more convenient than the other services.
 

It is extremly recommended to refrigerate or freeze upon arrival, cold and frozen products. Whatever the case might be.

We do not ship Thursdays, or Fridays to avoid weekend interruptions.

Orders received late in the week, meaning late on Wednesdays, will be shipped the next following Monday.
In the event that following Monday a holiday is being observed it will then ship on Tuesday.

No Perishables will be shipped to a PO BOX.
Attention:
If you have a non-USPS address and cannot afford to have the shipping carrier changed, since nor FedEx or UPS deliver to PO Boxes,
please “notify us” by dropping a note on the: “Special Instructions to the Order”

In the event that the customer do not have a mail receptacle or lives on a rural area or a new development, and must have their parcels sent to a PO Box please “notify us” by dropping a note on the: “Special Instructions to the Order”, or if the customer simply don't have a mail recepctacle, please include both addresses, the PO Box number and the Physical Address as well. It is a good practice to use the "Company" field, on the delivery screen to write the PO Box #.

If you are planning a gather, party, or an event an need your goods before certain date, please avoid complicartions.
We are not mind readers. “notify us” by dropping a note on the: “Special Instructions to the Order”

If you plan to travel and have a short dead line, “notify us” by dropping a note on the: “Special Instructions to the Order”

We cannot remind you enough: We do not ship to PO Boxes via UPS or FedEx, avoid delays and complications.
If you must have your order shipped to a Post Office Box, for whatever reason you must choose USPS, no exceptions and remember:
notify us” by dropping a note on the: “Special Instructions to the Order”

Attention this is very important:
The Hallaca Factory will not be liable for spoilage of products due to forgotten pickups, packages left out in the sun, at the back or side door, stolen, broken due to extreme rough handling, or ripped out by the dogs, misplaced behind the steps, delivered elsewhere or next door, postman did not ring the bell, etc.
We do not remote control what the delivery man does. Remember the saying "Every head is its own world" all drivers and mail men think different and operate different.
The Hallaca Factory sole reponsibility is to sell, and pack the parcels in the most professional way, to ensure a sucessful delivery.
If any of the above unfortunatelly occurs, and trust us, "stuff happens", it will be considered bad luck!
You been warned, track your package, avoid any of this happening to you.
Whatever occurs after a parcel has been picked up, is beyond our means, so please, take the necessary precautions, let your neighbor know, or have the order shipped to your place of business. Avoid delays and complications.
Make sure you double check and write your "complete delivery address" along with lot#, suite#, or apt number.

We cannot remind you enough:
Do not assume the mail man "knows you" or the "concierge knows you".
Anything is possible! The day of the delivery it could be the locum filling in for the regular.
Double check and write your complete delivery address, along with lot, suite, or apt number. Thank you in advance!

If for whatever reason a package is returned to the sender for being undeliverable, we will work with the customer, in order to figure out what could have caused the return, and try to workout a solution along with the customer once a short investigation has been completed by us.
Based on the result and the situation, we will come to a resolution hopefully benefitial for both parties.

Customers placing orders on this website here by, agree that it is the customer's sole responsibility to look and track after their package to ensure a succesful delivery; and for such task The Hallaca Factory here by, agrees to email a tracking number to the customer, once the parcel has been shipped. The Hallaca Factory will not be responsible for tracking numbers not being delivered due to email typos or emails falling on junkmail folders.

Map of Ground shipping transit times with FedEx. We ship from Florida 33311
(Next Day Delivery Ground) except for the Pan Handle area.
You know you are in the Pan Handle if you are on Central Time.

The Hallaca Factory will not issue refunds on mischosen shipping services.

If you have any concerns, we invite you to write us in our section contact us
and we will answer your questions as soon as possible. We welcome your comments.


South West Cargo (Pickup at Airport)
The Hallaca Factory as a convenient feature offers the option of South West Cargo (Where Available)
This is a Next Day Air Shipping service with affordable prices for large shipments beginning at around 70 Lbs and up to 400 Lbs of weight.
If you choose this service, "you must specify the Airport Destination where you want your goods shipped" on “Special Instructions to the Order”
The Hallaca Factory will not ship your order until final destination is confirmed, and agreed to, by both parties.

Please check on the map below to locate the nearest airport where you want to pickup your goods. Learn more

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Returns & Refunds
The Hallaca Factory does not take title to returned items until the item arrives
at our fulfillment center. At our discretion, a refund may be issued or a substitution may
be sent without requiring a return. In this situation, The Hallaca Factory does not take
title to the returned item.

If 30 days have gone by since your purchase, unfortunately
we can’t offer you a refund or exchange. To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the original
packaging. Several types of goods are exempt from being returned.
Perishable goods such as food cannot be returned.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, damaged during parcel, or missing parts for
reasons not due to our error, or any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the approval
or rejection of your refund. If you are approved, then your refund will be processed,
and The Hallaca Factory at it's sole discretion will decide wich way is best to provide
the refund, it could be in the form of a check or it will automatically be applied to your
credit card or original method of payment, within 20 days.
A restocking fee of $10.00 may apply if refund is granted.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted. Next contact your bank. There is often some
processing time before a refund is posted. If you’ve done all of this and you
still have not received your refund yet, please contact us

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for
the same item, contact us and send your item to:
1637 NW 38th Ave Fort Lauderdale Florida USA 33311.
Shipping
To return your product, you should mail your product to:
1637 NW 38th Ave Fort Lauderdale, FL 33311.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund. Depending on where you live, the time it may take
for your exchanged product to reach you, may vary. If you are shipping an item over $75,
you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.